What this service includes
We create a policy-compliant process for requesting, monitoring, and responding to genuine customer reviews. You receive review-request guidance, personalized response standards, reputation monitoring, and clear reporting on customer feedback trends.
- Review request strategy: A timing and outreach process for requesting honest feedback after meaningful customer interactions.
- Response management: Personalized responses that acknowledge feedback without repetitive or keyword-stuffed templates.
- Negative review workflow: Guidance for documentation, escalation, calm public responses, and appropriate private follow-up.
- Monitoring: Regular checks for new reviews, rating changes, unanswered feedback, and emerging reputation risks.
- Team templates: Email, text, and in-person request language your staff can use consistently.
- Monthly insights: Reporting on review velocity, rating trends, response coverage, recurring themes, and next actions.
How the work is approached
We identify the platforms that influence your customers, create the request and response workflow, connect it to real customer touchpoints, and track progress without purchased reviews or incentives.
Frequently asked questions
Can I offer a discount for a five-star review?
No. Incentivizing reviews can violate platform policies and damage customer trust.
Can negative reviews be removed?
Only reviews that violate a platform's policies may qualify for removal. Legitimate negative feedback normally requires a professional response and operational follow-up.
Should every review receive a response?
Consistent responses demonstrate attentiveness, but each response should still be personalized and appropriate to the review.